Refunds & Warranty

Warranty Policy – 6 Months from Delivery

AquaGlide stands behind every e-foil we sell.

Coverage

• 6 months from the delivery date
• Manufacturing defects and quality issues not caused by the user (as determined by the manufacturer)
• Repair or replacement of defective parts (labor and shipping arranged by us where possible)

What’s NOT Covered (standard exclusions)

• Damage from misuse, crashes, improper storage, or riding in unsuitable conditions
• Normal wear and tear (pads, screws, bearings, etc.)
• Modifications or unauthorized repairs
• Battery degradation beyond manufacturer specs
• Damage from lack of required maintenance
• Issues caused by third-party accessories or aftermarket parts

How to Make a Claim

1. Contact us within the 6-month window at sales@aquaglideusa.com with your order number, proof of purchase, and clear photos/video of the issue.
2. We’ll guide you through the process and coordinate with the manufacturer.
3. You may be asked to return the defective part (we often cover return shipping).

Refunds & Cancellations

Because every AquaGlide is custom-built to order, we maintain a strictly limited refund policy to protect our manufacturing flow:

• Cancellations: You may cancel your order for a full refund within 48 hours of purchase.
• Production Phase: Once production has begun (after 48 hours), orders are non-refundable as materials have been commissioned.
• Final Delivery: Upon delivery, returns are only accepted in the case of verified manufacturing defects covered under warranty.

Damage During Shipping

Your board is shipped with premium white-glove insurance. Please inspect your board immediately upon delivery. If you notice any damage, document it with photos and contact us at sales@aquaglideusa.com within 24 hours.